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Privacy Policy
CONTENT
''POVI'' SIA is a limited liability company registered in the Republic of Latvia, engaged in the provision of food delivery services.
2. What Personal Data Is and How We Process It
According to the General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter – the Regulation), personal data is any information relating to an identified or identifiable natural person (data subject). Personal data includes any type of information by which a person can be directly or indirectly identified, such as their name, surname, personal identification number, residential or actual address, location, as well as factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity, and other similar information that characterizes and allows identification of the individual.
In relation to your personal data, we are the data controller, which means we determine the purposes and means of processing your personal data.
Our intention is to provide you with full transparency about how we handle your data so that, when you provide us with your personal information, you are fully informed about how it will be used.
3. Purpose of Personal Data Processing
We process personal data for the following purposes:
Provision of services and sale of goods.
We collect personal data to identify the customer, prepare and conclude contracts, fulfill contractual obligations, promote and distribute our services, improve customer service, manage payments (including debt recovery), and handle and resolve customer claims.
Business planning and analytics.
We collect personal data to plan and monitor our business operations, analyze the quality and results of our activities, conduct market and public opinion research, as well as carry out customer surveys and satisfaction assessments.
Video surveillance.
To ensure security and monitoring within our premises and surrounding area, and to protect the property and health of our clients and ourselves, video surveillance is conducted. Video recordings are stored for no longer than 60 days. After this period, the recordings are deleted unless they are requested by competent national or municipal authorities or if a criminal offense has been detected. In such cases, the retention period is determined as necessary.
Call recordings.
To improve customer service and to prevent potential misunderstandings due to failed communication or human error, all calls made to our call center are recorded. Call recordings are stored for no longer than 60 days. After this period, the recordings are deleted unless they have been previously requested by competent national or municipal authorities, or if a criminal offense has been identified. In such cases, the retention period is determined as necessary.
Other cases.
We may process personal data for specific purposes not listed above. In such cases, the data subject will be informed prior to the collection of data. We may also process data in exceptional circumstances to protect the vital interests of the data subject or a third party.
Requests.
Upon receiving an appropriate request, we provide information to public authorities and law enforcement agencies to the extent and in the manner prescribed by applicable laws and regulations.
4. Lawfulness of Personal Data Processing
''POVI'' SIA processes personal data only in a lawful manner, meaning that at least one of the following legal bases must apply:
the processing is necessary for the performance of a contract to which the customer is a party or in order to take steps at the customer’s request prior to entering into a contract;
the processing is necessary for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the customer as the data subject, particularly where the data subject is a child;
the customer has given consent to the processing of their personal data for one or more specific purposes;
the processing is necessary for compliance with a legal obligation to which we are subject.
5. Processing of Special Categories of Personal Data
Special categories of personal data include information revealing a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data for the purpose of uniquely identifying a natural person, health data, or data concerning a natural person’s sex life or sexual orientation.
As the data controller, we do not process special category data of our clients. An exception may only be made if processing is necessary to protect the vital interests of the client (for example, in the event of a sudden deterioration in the client’s health that requires calling emergency medical assistance or other similar urgent situations).
6. Paziņojumi
Komerciālus paziņojumus par www.daudzlasa.lv piedāvātajiem pakalpojumiem un cita veida paziņojumus un atgādinājumu mēs saviem klientiem sūtam tikai un vienīgi gadījumā, ja to pieļauj normatīvie akti, vai tam ir saņemta klienta nepārprotama piekrišana.
Klientiem ir tiesības jebkurā laikā atteikties no paziņojumu un atgādinājumu saņemšanas, nosūtot atteikuma paziņojumu uz e-pasta adresi pasutijumi.dl@gmail.com vai piezvanot uz tālruni 26770920, vai nosūtot POVI Sabiedrība ar ierobežotu atbildību rakstisku paziņojumu uz adresi: Avotu iela 41B-1, Rīga, LV-1009
7. Recipients of Personal Data
We use the services of third parties that assist us in conducting and administering our business operations. These include entities such as credit institutions for processing payments; providers of IT infrastructure and database administration; cloud service providers; legal, accounting, and auditing service providers; debt collection agencies; third parties that distribute commercial and other types of messages and information on our behalf; record telephone calls via our call center; and third parties conducting customer surveys and compiling their results on our behalf.
In each specific case, we provide the data processor only with the amount of your personal data necessary for the relevant purpose and task. The data is processed solely for that purpose, is protected in accordance with the General Data Protection Regulation (GDPR) and other applicable legal acts, and is permanently deleted upon completion of the task or achievement of the purpose.
''POVI'' SIA does not transfer personal data to third countries.
In addition to the above, we disclose your data to parties specified by external legal acts in the manner and scope prescribed (e.g., to the State Revenue Service, law enforcement authorities, courts, etc.). We may also transfer your data to third parties in accordance with applicable legal provisions in order to protect our legitimate interests (e.g., by filing a claim in court to recover a debt).
8. Duration of Personal Data Retention
We retain your personal data no longer than is necessary for the purposes for which it was collected. Data is stored as long as:
an agreement or contract concluded between us remains in force and either party may exercise its legitimate interests (e.g., submitting claims or applications, filing a lawsuit, etc.);
data processing is required for us to fulfill legal obligations applicable to us;
your consent to the respective data processing is valid, unless there is another legal basis for processing.
Once the aforementioned conditions no longer apply, your personal data is permanently deleted.
9. Data Security
We understand that you provide your personal data in good faith and expect it to be protected. Therefore, we take the security of your personal data very seriously. We have implemented measures to ensure that our systems provide appropriate protection for personal data. We use various technologies and procedures to safeguard your personal data from unlawful access, use, or disclosure.
However, please note that no data transmission over the internet can be guaranteed to be 100% secure. We encourage you to independently assess the confidentiality-related risks in each specific case when deciding to transmit any personal data to us via the internet.
10. Your Rights
The Regulation grants you a number of rights which you may exercise at any time by contacting us. We are committed to enabling you to exercise these rights and to fulfilling our obligations as a data controller or processor as set out in the Regulation and other applicable laws.
You have the right to obtain confirmation from us as to whether or not your personal data is being processed, and, if so, access your data and receive the following information: the purposes of the data processing; the categories of personal data concerned; the recipients of the data; the storage period or the criteria used to determine that period.
You have the right to request the rectification of your data if it is inaccurate.
You have the right to request the erasure of your data, and we will comply without undue delay if at least one of the following grounds applies:
the data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
you withdraw your consent and there is no other legal ground for processing;
the data is processed based on our or a third party’s legitimate interest and there are no overriding legitimate grounds for the processing;
you object to processing for direct marketing purposes;
the data has been unlawfully processed;
the data must be erased in order to comply with a legal obligation;
the data was collected in connection with the offer of information society services.
You have the right to request restriction of the processing of your data. We will comply without undue delay if at least one of the following applies:
you contest the accuracy of the data – for the period during which we verify the accuracy;
the processing is unlawful, and you oppose the erasure of the data and request the restriction of its use instead;
we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims;
you have objected to processing based on our or a third party’s legitimate interests, pending the verification whether our legitimate grounds override yours.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data based on our or a third party’s legitimate interests. In such a case, we will no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
If you believe that your personal data is being processed unlawfully, without justification, or otherwise in breach of the Regulation or applicable laws, or if you have any concerns or questions regarding your personal data processing, please do not hesitate to contact us with an appropriate application, request, or complaint. We will answer all your questions and correct any errors, if present.
If you believe your personal data is being processed unlawfully or in violation of the Regulation or other applicable laws, you have the right to lodge a complaint with the data protection supervisory authority in the country of your residence.
11. How to Contact Us
You can contact us:
in writing by sending correspondence to the legal address of ''POVI'' SIA: Brīvības iela 33-11, Ludzas nov., LV-5751
electronically via email: pasutijumi.dl@gmail.com or daudzlasa@gmail.com
- Who We Are
- What Personal Data Is
- Purpose of Personal Data Processing
- Lawfulness of Personal Data Processing
- Website Visits and Cookie Processing
- Notifications
- Personal Data Retention Period
- Data Security
- Your Rights
- How to Contact Us
''POVI'' SIA is a limited liability company registered in the Republic of Latvia, engaged in the provision of food delivery services.
2. What Personal Data Is and How We Process It
According to the General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter – the Regulation), personal data is any information relating to an identified or identifiable natural person (data subject). Personal data includes any type of information by which a person can be directly or indirectly identified, such as their name, surname, personal identification number, residential or actual address, location, as well as factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity, and other similar information that characterizes and allows identification of the individual.
In relation to your personal data, we are the data controller, which means we determine the purposes and means of processing your personal data.
Our intention is to provide you with full transparency about how we handle your data so that, when you provide us with your personal information, you are fully informed about how it will be used.
3. Purpose of Personal Data Processing
We process personal data for the following purposes:
Provision of services and sale of goods.
We collect personal data to identify the customer, prepare and conclude contracts, fulfill contractual obligations, promote and distribute our services, improve customer service, manage payments (including debt recovery), and handle and resolve customer claims.
Business planning and analytics.
We collect personal data to plan and monitor our business operations, analyze the quality and results of our activities, conduct market and public opinion research, as well as carry out customer surveys and satisfaction assessments.
Video surveillance.
To ensure security and monitoring within our premises and surrounding area, and to protect the property and health of our clients and ourselves, video surveillance is conducted. Video recordings are stored for no longer than 60 days. After this period, the recordings are deleted unless they are requested by competent national or municipal authorities or if a criminal offense has been detected. In such cases, the retention period is determined as necessary.
Call recordings.
To improve customer service and to prevent potential misunderstandings due to failed communication or human error, all calls made to our call center are recorded. Call recordings are stored for no longer than 60 days. After this period, the recordings are deleted unless they have been previously requested by competent national or municipal authorities, or if a criminal offense has been identified. In such cases, the retention period is determined as necessary.
Other cases.
We may process personal data for specific purposes not listed above. In such cases, the data subject will be informed prior to the collection of data. We may also process data in exceptional circumstances to protect the vital interests of the data subject or a third party.
Requests.
Upon receiving an appropriate request, we provide information to public authorities and law enforcement agencies to the extent and in the manner prescribed by applicable laws and regulations.
4. Lawfulness of Personal Data Processing
''POVI'' SIA processes personal data only in a lawful manner, meaning that at least one of the following legal bases must apply:
the processing is necessary for the performance of a contract to which the customer is a party or in order to take steps at the customer’s request prior to entering into a contract;
the processing is necessary for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the customer as the data subject, particularly where the data subject is a child;
the customer has given consent to the processing of their personal data for one or more specific purposes;
the processing is necessary for compliance with a legal obligation to which we are subject.
5. Processing of Special Categories of Personal Data
Special categories of personal data include information revealing a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data for the purpose of uniquely identifying a natural person, health data, or data concerning a natural person’s sex life or sexual orientation.
As the data controller, we do not process special category data of our clients. An exception may only be made if processing is necessary to protect the vital interests of the client (for example, in the event of a sudden deterioration in the client’s health that requires calling emergency medical assistance or other similar urgent situations).
6. Paziņojumi
Komerciālus paziņojumus par www.daudzlasa.lv piedāvātajiem pakalpojumiem un cita veida paziņojumus un atgādinājumu mēs saviem klientiem sūtam tikai un vienīgi gadījumā, ja to pieļauj normatīvie akti, vai tam ir saņemta klienta nepārprotama piekrišana.
Klientiem ir tiesības jebkurā laikā atteikties no paziņojumu un atgādinājumu saņemšanas, nosūtot atteikuma paziņojumu uz e-pasta adresi pasutijumi.dl@gmail.com vai piezvanot uz tālruni 26770920, vai nosūtot POVI Sabiedrība ar ierobežotu atbildību rakstisku paziņojumu uz adresi: Avotu iela 41B-1, Rīga, LV-1009
7. Recipients of Personal Data
We use the services of third parties that assist us in conducting and administering our business operations. These include entities such as credit institutions for processing payments; providers of IT infrastructure and database administration; cloud service providers; legal, accounting, and auditing service providers; debt collection agencies; third parties that distribute commercial and other types of messages and information on our behalf; record telephone calls via our call center; and third parties conducting customer surveys and compiling their results on our behalf.
In each specific case, we provide the data processor only with the amount of your personal data necessary for the relevant purpose and task. The data is processed solely for that purpose, is protected in accordance with the General Data Protection Regulation (GDPR) and other applicable legal acts, and is permanently deleted upon completion of the task or achievement of the purpose.
''POVI'' SIA does not transfer personal data to third countries.
In addition to the above, we disclose your data to parties specified by external legal acts in the manner and scope prescribed (e.g., to the State Revenue Service, law enforcement authorities, courts, etc.). We may also transfer your data to third parties in accordance with applicable legal provisions in order to protect our legitimate interests (e.g., by filing a claim in court to recover a debt).
8. Duration of Personal Data Retention
We retain your personal data no longer than is necessary for the purposes for which it was collected. Data is stored as long as:
an agreement or contract concluded between us remains in force and either party may exercise its legitimate interests (e.g., submitting claims or applications, filing a lawsuit, etc.);
data processing is required for us to fulfill legal obligations applicable to us;
your consent to the respective data processing is valid, unless there is another legal basis for processing.
Once the aforementioned conditions no longer apply, your personal data is permanently deleted.
9. Data Security
We understand that you provide your personal data in good faith and expect it to be protected. Therefore, we take the security of your personal data very seriously. We have implemented measures to ensure that our systems provide appropriate protection for personal data. We use various technologies and procedures to safeguard your personal data from unlawful access, use, or disclosure.
However, please note that no data transmission over the internet can be guaranteed to be 100% secure. We encourage you to independently assess the confidentiality-related risks in each specific case when deciding to transmit any personal data to us via the internet.
10. Your Rights
The Regulation grants you a number of rights which you may exercise at any time by contacting us. We are committed to enabling you to exercise these rights and to fulfilling our obligations as a data controller or processor as set out in the Regulation and other applicable laws.
You have the right to obtain confirmation from us as to whether or not your personal data is being processed, and, if so, access your data and receive the following information: the purposes of the data processing; the categories of personal data concerned; the recipients of the data; the storage period or the criteria used to determine that period.
You have the right to request the rectification of your data if it is inaccurate.
You have the right to request the erasure of your data, and we will comply without undue delay if at least one of the following grounds applies:
the data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
you withdraw your consent and there is no other legal ground for processing;
the data is processed based on our or a third party’s legitimate interest and there are no overriding legitimate grounds for the processing;
you object to processing for direct marketing purposes;
the data has been unlawfully processed;
the data must be erased in order to comply with a legal obligation;
the data was collected in connection with the offer of information society services.
You have the right to request restriction of the processing of your data. We will comply without undue delay if at least one of the following applies:
you contest the accuracy of the data – for the period during which we verify the accuracy;
the processing is unlawful, and you oppose the erasure of the data and request the restriction of its use instead;
we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims;
you have objected to processing based on our or a third party’s legitimate interests, pending the verification whether our legitimate grounds override yours.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data based on our or a third party’s legitimate interests. In such a case, we will no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
If you believe that your personal data is being processed unlawfully, without justification, or otherwise in breach of the Regulation or applicable laws, or if you have any concerns or questions regarding your personal data processing, please do not hesitate to contact us with an appropriate application, request, or complaint. We will answer all your questions and correct any errors, if present.
If you believe your personal data is being processed unlawfully or in violation of the Regulation or other applicable laws, you have the right to lodge a complaint with the data protection supervisory authority in the country of your residence.
11. How to Contact Us
You can contact us:
in writing by sending correspondence to the legal address of ''POVI'' SIA: Brīvības iela 33-11, Ludzas nov., LV-5751
electronically via email: pasutijumi.dl@gmail.com or daudzlasa@gmail.com
Rīgā 2021. gada 26. augustā.
